Florida Ticket Station - Frequently Asked Questions

In order to better serve you, we have compiled a list of questions and answers that we believe will help you with your online purchase. To view the answers, simply click on the question that pertains to your concern and the answer will drop down for you to review. If your inquiry still remains unresolved, please contact us through our online contact form.

Q. How do I order tickets?
A. You may place an order online, or you may call (800)701-7217.

Q. When are tickets shipped?
A. Tickets ordered by 2 pm will be shipped the same business day, orders after 2 pm are shipped the next business day. Saturday delivery is NOT AVAILABLE. Tickets are delivered Mon. thru Fri. only.

Q. How far in advance should I order my tickets?
A. ALL TICKET ORDERS REQUIRE 48 BUSINESS HOURS FOR PROCESSING.

Q. How long do I have from my selected pickup date to pickup my tickets; What happens if I fail to pickup my tickets within this time?
A. From your selected pickup date, you will have 2 days to pickup your tickets after which you will be required to call and make arrangements to select another pickup date. If you elect to cancel your order there will be a 20% restocking fee.

Q. Are my tickets going to be real tickets or vouchers?
A: We sell only real ("hard") tickets. You will not need to convert them to vouchers at the attraction.

A. All tickets purchased will be actual tickets. Some shows require that you go to the ticket window for seating assignments.

Q. I would like to order tickets, but I do not have a credit card. May I use another form of payment?
A: At this time we only accept credit cards. Please call our 800 number for service. We are available Mon-Fri from 9AM - 6PM via telephone.

Q. Do I need my credit card used to place the purchase at the FloridaTicketStation with me to pickup my tickets?
A. Yes, to protect our guests your credit card used to place the purchase will be required to pickup your tickets.

Q. I am ordering tickets with my credit card, but someone else will be receiving the tickets. Is this ok?
A: We can arrange this if you telephone us on our 800 number and give us details of who will be picking up your order. Please have the credit card you used for ordering ready for verification over the phone.

Q. Where do I pick up my tickets?
A. We offer shipping in addition to pick ups at any of our Four resorts listed in Orlando and Kissimmee
Please see Pickup Location for driving directions. They are open 7 days a week from 9:00 a.m. – 6:00 p.m. If you plan on picking up your tickets on Christmas day, please call for store hours.
You can select from several available locations on the Shipping / Pickup menu.

Q. Are you open on holidays?
A. Yes. We are open from 9:00 a.m. – 6:00 p.m. 7 days a week. Please call for special hours on Christmas Day if necessary. We are open 365 days a year.

Q. I already purchased tickets, but I need to change my order. Is this possible?
A. Yes, as long as it is more than 7 days in advance of the pick up date and we have not shipped the tickets we are happy to make changes. Call us at 1(800)701-7217 to make any necessary changes.

Q. I need to cancel my order. Is there a fee?
A. There is a 20% processing fee to cancel any orders.

Q. I would like to buy a one day admission ticket to Walt Disney World theme parks. Do you sell them?
A. Yes, we do sell them, but there is a service charge for single day Disney tickets. Please call us at (800)701-7217 for details.

Q. What if I would like to purchase additional tickets once I have arrived at the pickup location?
A. Pending availability, you may purchase additional tickets from the pickup locaiton. Prices at the pickup location may differ from the extra discounts offered for advance purchases placed online.
A: Additional tickets are available at most of our pickup locations, however retail prices are usually slightly higher than our online prices.

Q. Do you offer a Florida resident discount?
A. Florida resident discounts are available by contacting the theme parks. Please let us know if you would like these contact numbers.

Q. I would like to buy dinner show tickets. Do I pick my own date and do I need to make reservations in advance?

A. Let us know when you would like to see the show and we will take care of the rest. When you pick up your ticket(s) you will receive your seating assignment along with your tickets. Please note that Cirque du Soleil . All dinner show tickets are good for any day you wish to use them with the exception of New Year’s Eve. This is a special event and must be ordered directly from the dinner show of choice. Dinner reservations are required at all dinner shows. If you need assistance in booking your dates, please let us know.

Q. I would like to go to Cirque du Soleil. How do I make reservations and how do I know my seating assignment?