In order to better serve you, we have compiled a list of questions and answers that we believe will help you with your Florida Ticket Station purchase. If your inquiry still remains unresolved, please reach out through our contact us page or call us at 1.800.701.7217.
AVOID TICKET SCAMS! Don't let you dream vacation become a nightmare, protect yourself from ticket scams. In conjunction with the Orange County Sheriff's Office, we are offering these tips to prevent getting scammed with "used ticket deals."
It is a crime for anyone to sell or transfer any used or multi-day theme park ticket.
Most legitimate businesses will offer complimentary or discounted tickets as an incentive to tour their property or attend an informational meeting in reference to timeshare sales. You generally do not receive these tickets until after you attend. The tickets you receive should be NEW, not used.
If you are asked for any type of deposit refundable upon the return of the used ticket, this is NOT a valid ticket.
If the ticket appears used or the seller gives you any kind of "script" or instructions on what to say if the ticket is questioned at the park entrance, it is NOT a valid ticket.
Theme parks will refuse entry if they suspect the ticket is used or fraudulent. They will not refund your money.
As a guest of Orlando, you will notice the many billboards, signs and booths near the Theme Parks advertising discounted attraction tickets, while some are legitimate, others are violating the law and taking advantage of you by selling used tickets.
As a guest of Florida Ticket Station, we are contracted with all the attractions listed on our site and will only sell you NEW and valid Tickets. Thank you for visiting and enjoy your Orlando Vacation!
Q. How do I order tickets?
A. You may place an order online, or you may call 1.800.701.7217. You may also call us toll-free from the UK at 0800.3587725
Q. Do you ship to the UK?
A. Due to cost of shipping and potential VAT issues, we do not. We however can email you the codes for Fastpass+ and then have your tickets waiting for you at one of our resorts, when you arrive stateside.
Q. When are tickets shipped?
A. Tickets ordered by 2:00 p.m. will be shipped the same business day, orders after 2:00 p.m. are shipped the next business day. Saturday delivery is NOT AVAILABLE. Tickets are delivered Monday - Friday only.
Q. Why are tickets shipped Signature Required?
A. This is for your protection, if you are not available to sign for your tickets with FedEx, we can assist in you, to arranging pick up at our resorts in Orlando.
Q. How far in advance should I order my tickets?
A. All ticket orders require 48 business hours for processing.
Q. How long do I have from my selected pick-up date to pick-up my tickets; what happens if I fail to pick-up my tickets within this time?
A. From your selected pick-up date, you will have 2 days to pick-up your tickets after which you will be required to call and make arrangements to select another pick-up date. If you elect to cancel your order there will be a 20% processing fee.
Q. Are my tickets going to be real tickets or vouchers?
A: We sell only real ("hard") tickets. You will not need to convert them to vouchers at the attraction. Some shows require that you go to the ticket window for seating assignments.
Q. I would like to order tickets, but I do not have a credit card. May I use another form of payment? A: At this time we only accept credit cards. Please call our 800 number for service. We are available Monday-Friday from 9:00 a.m. - 6:00 p.m. and Saturday and Sunday from 9:00 a.m. - 4:00 p.m. via telephone.
A. Yes, to protect our guests, your credit card used to place the purchase will be required to pick-up your tickets.
Q. I am ordering tickets with my credit card, but someone else will be receiving the tickets. Is this ok?
A: We can arrange this if you telephone us on our 800 number and give us details of who will be picking up your order. Please have the credit card you used for ordering ready for verification over the phone.
Q. Where do I pick up my tickets?
A. We offer shipping in addition to pick-ups at any of our three resorts listed in Orlando and Kissimmee.
They are open 7 days a week from 8:00 a.m. – 8:00 p.m. If you plan on picking up your tickets on Christmas day, please call for available hours.
You can select from several available locations on the Shipping / Pick-up menu.
Q. Are you open on holidays?
A. Yes. We are open from 8:00 a.m. – 8:00 p.m. 7 days a week, 365 days a year. Please call for special hours on Christmas day if necessary.
Q. I already purchased tickets, but I need to change my order. Is this possible?
A. Yes, as long as it is more than 3 days in advance of the pick-up date and we have not shipped the tickets, we are happy to make changes. Call us at 1.800.701.7217 to make any necessary changes.
Q. I need to cancel my order. Is there a fee?
A. There is a 20% processing fee to cancel any orders.
Q. I would like to buy a one-day admission ticket to Walt Disney World theme parks. Do you sell them?
A. Yes, we do sell them, and they are listed on the site.
Q. What if I would like to purchase additional tickets once I have arrived at the pick-up location?
A. Pending availability, you may purchase additional tickets from the pick-up location. Prices at the pick-up location may differ from the extra discounts offered for advance purchases placed online.
Q. Do you offer a Florida resident discount?
A. Florida resident discounts are available by contacting the theme parks. Please let us know if you would like these contact numbers.
Q. I would like to buy dinner show tickets. Do I pick my own date and do I need to make reservations in advance?
Q. I would like to go to Cirque du Soleil. How do I make reservations and how do I know my seating assignment?
Q. I am coming with a group of people, is it possible to get group rates?
A: Group rates are available only through the attractions directly. Typically, group rates are available for groups of 20 or more.