In order to better serve you, we have compiled a list of questions and answers that we believe will help you with your Florida Ticket Station purchase. If your inquiry still remains unresolved, please reach out through our contact us page or call us at 1.800.701.7217.
Q: How do I order tickets?
A: You may place an order online, or you may call 1.800.701.7217. You may also call us toll-free from the UK at 0800.358.7731.
Q: How far in advance should I order my tickets?
A: All ticket orders require 48 business hours for processing.
Q: Can I purchase tickets at these prices in Orlando.
A: Our tickets are priced with an advance purchase discount, to take advantage of our prices you most order at least 48 hrs in advance to pick up.
Q: Are you open on holidays?
A: Yes. We are open from 8:00 a.m. – 8:00 p.m. 7 days a week, 365 days a year. Please call for special hours on Christmas day if necessary.
Q: I already purchased tickets, but I need to change my order. Is this possible?
A: Yes, as long as it is more than 3 days in advance of the pick-up date and we have not shipped the tickets, we are happy to make changes. Call us at 1.800.701.7217 to make any necessary changes.
About Our Tickets
Q: How are you able to sell tickets at such low rates?
A: We are an officially contracted wholesaler for Walt Disney World, Universal Studios, SeaWorld and all local Orlando attractions.
Q: I am located outside the United States and I just purchased tickets from your website, but I have not received an order confirmation, what do I do now?
A: Give us a call at 1.800.701.7217 or 0800.3587731 or email us at Florida@ticketstation.com and a Ticket Station Specialist would be able to assist you.
Q: Your prices are lower than other ticket resellers, what is the catch? Do I have to attend a timeshare presentation?
A: There is no catch! Although you may be presented an opportunity to learn about Diamond Resorts, you are not obligated to take a tour. You receive your discounted tickets either way.
Q: Are my tickets going to be real tickets or vouchers?
A: We sell only real ("hard") tickets. You will not need to convert them to vouchers at the attraction. Some shows require that you go to the ticket window for seating assignments.
Q: Do you offer a Florida resident discount?
A: Florida resident discounts are available by contacting the theme parks. Please let us know if you would like these contact numbers.
Q: I would like to buy dinner show tickets. Do I pick my own date and do I need to make reservations in advance?
A: Let us know when you would like to see the show and we will take care of the rest. When you pick up your ticket(s) you will receive your seating assignment along with your tickets. Dinner reservations are required at all dinner shows.
Q: I am coming with a group of people, is it possible to get group rates?
A: Group rates (20 or more people) are available only through the attractions directly.
Ticket Pick-up/ Delivery Information
Q: Where do I pick up my tickets?
A: We offer shipping in addition to pick-ups at any of our three resorts listed in Orlando and Kissimmee.
They are open 7 days a week from 8:00 a.m. – 8:00 p.m. If you plan on picking up your tickets on Christmas day, please call for available hours.
You can select from several available locations on the Shipping / Pick-up menu.
Please have your order number and picture ID available for pick up. Your tickets will be ready for pick-up in the lobby at the Concierge Desk.
Q: When are tickets shipped?
A: Tickets ordered by 2:00 p.m. will be shipped the same business day, orders after 2:00 p.m. are shipped the next business day. Saturday delivery is NOT AVAILABLE. Tickets are delivered Monday - Friday only.
Q: Why are tickets shipped Signature Required?
A: This is for your protection, if you are not available to sign for your tickets with FedEx, we can assist you in arranging pick up at our resorts in Orlando.
Q: How long do I have from my selected pick-up date to pick-up my tickets; what happens if I fail to pick-up my tickets within this time?
A: From your selected pick-up date, you will have 2 days to pick-up your tickets after which you will be required to call and make arrangements to select another pick-up date.
Q: Do you ship to the UK?
A: Due to cost of shipping and potential VAT issues, we do not. We however can email you the codes for Fastpass+ and then have your tickets waiting for you at one of our resorts, when you arrive stateside.
Q: When I pick up my tickets, do I need to have the same credit card I used to purchase my tickets at the Florida Ticket Station?
A: Yes, to protect our guests, your credit card used to place the purchase will be required to pick-up your tickets.
Q: What if I would like to purchase additional tickets once I have arrived at the pick-up location?
A: Pending availability, you may purchase additional tickets from the pick-up location. Prices at the pick-up location may differ from the extra discounts offered for advance purchases placed online.
Q: I would like to order tickets, but I do not have a credit card. May I use another form of payment?
A: At this time we only accept credit cards.
Q: My credit card is not processing?
A: For security reasons, we do have Address Verification with our credit card processor, some international cards do not support this process and require to be manually processed. If you happen to have this occur please give us a call or email us at Florida@ticketstation.com so we can assist you with your transaction.
Q: How do I cancel my order?
A: Please give us a call and we can assist you.
Working with Florida Ticket Station
Q: I represent an attraction that I would like to list with Florida Ticket Station.
A: Email us at Florida (at) ticketstation.com and we would be glad to assist you with the process.
Q: Does Florida Ticket Station have an affiliate program?
A: Yes, you can learn more here
Theme Park Tickets FAQ
Q: What are the benefits of buying tickets from you rather than the actual parks?
A: You save! You save money because our prices are competitively lower and you save time from waiting on long lines.
Q: If I purchase my Universal Orlando Resort™ tickets today, how long do I have to use them before they expire?
A: Excluding our special offer tickets, you have one year to date of purchase to use the tickets.
Q: Why do you need names when purchasing tickets for Sea World Orlando and Universal Studios Orlando?
A: The tickets for these parks are customized for each member of your party.
Q: I want to experience The Wizarding World of Harry Potter™ (Diagon Alley™ and Hogsmeade™) and the Hogwarts™ Express, what my best ticket option?
A: Only Park-to-Park Admission Tickets will allow you to experience the magic and excitement of BOTH The Wizarding World of Harry Potter™ lands (Diagon Alley™ and Hogsmeade™) PLUS the Hogwarts™ Express*!
Q: Can I use Disney Fastpass+ with my Disney Tickets?
A: Yes, Disney FastPass+ service lets you reserve access to select attractions, entertainment and more. With the purchase of a ticket, you can make selections as early as 30 days before you arrive.
Q: Can Florida Ticket Station email me my Fastpass+ codes?
A: Yes, we can! Lets us know at check out that your would like these emailed to you.
Q: I am interested in going to Universal's Volcano Bay water them park, what are my park ticket options?
A: Universal's Volcano Bay Water Park admission is only included with any of our 3-Park Universal Orlando tickets.
Q: We are looking for an attraction outside of the major theme parks, what would you recommend?
A: Gatorland Orlando is a great option! It includes free parking as well! I-Drive 360 gives you a little bit of everything. And I-Drive NASCAR has everything you need to get your heart pumping and adrenaline flowing. Please check out our Other Attractions tab above for more options.
What is the Best Price Promise?
We will guarantee that the attractions tickets sold on Florida Ticket Station will be better than the lowest publicly available price of any other properly authorized travel seller (“Qualified Seller”). If our available rate is not better, we will match the Qualified Seller’s lowest market price within 7 days of purchase.
Reporting a Best Price Guarantee claim.
You must email us within 7 days at Florida@ticketstation.com after your purchase with us to make a claim under the Best Price Guarantee. The lower price you reference must be available for purchase at the time you contact us, as determined solely by the Ticket Station Specialist.
What is considered a lower price?
To qualify as a “lower price” for purposes of making a claim under the Best Price Guarantee, the lower price must apply to an identical ticket as determined at our sole discretion. “Identical” means that all ticket details must exactly match the ticket type of the purchase made. These must be publicly available tickets, not requiring registration or memberships.
Do you need groceries on your next trip?
Get the items you need without interrupting your stay. With grocery delivery from Publix Super Markets, powered by Instacart, simply go to publix.com/ticketstationdelivery to shop online for family meals, snacks, over-the-counter medicines, and staple items. Groceries are hand-picked by professional shoppers from Instacart, packed, and delivered to the resort, often in as little as one hour.
Publix Super Markets has been dedicated to providing customers with the highest quality stores, selection and service for nearly 90 years. Publix grocery delivery is available in select zip codes in seven southeastern states.*
*Item prices vary from in-store prices. Service fees may apply. Available in select zip codes.